- Jon Laughman
PLEASE READ THE WHOLE REVIEW! All businesses make mistakes. No one is perfect. You could judge a business' integrity by the way they handle their mistakes.
Dri-Masters scheduled an appointment with me to clean my apartment carpets wall-to-wall. The cleaner showed up a tad late due to his work vehicle breaking down. There was a little miscommunication over the phone between the cleaner and myself about the new arrival time. When the cleaner did arrive, I expressed my dissatisfaction. I don't think the cleaner and I saw eye-to-eye on the subject though.
I wasn't exactly pleased with the way things were handled that day so I wrote an email to the company explaining my dissatisfaction. The next day, Sunday, (a day they are closed) DOUG calls me! Doug, if I remember correctly, is the owner/CEO of Dri-Masters. He called me to apologize on his company's behalf and to make things right. I truly believe he is a man of integrity, honesty, and high moral principles. I believe that reflects onto his company as well!
Companies like this one are extremely rare to find these days. They made a mistake, owned up to it, and went above and beyond to make things right. Thank you, Doug, for the phone call!!!!! I would recommend Dri-Masters to anyone and I will definitely be doing business with them in the future!!!!! (The carpet looks fantastic as well!!!!)
- Lisa MartinViper Motorsports Company, LLC
I can't say enough good things about this company. I use the Harrisburg branch for service to my home and they do a phenomenal job! The technicians are very knowledgeable about the products they use, are very friendly and do a fantastic job cleaning my carpets. Having 6 dogs in my home calls for my carpets to be cleaned often and when there have been "accidents", Dri-Masters always can fit me right in for an emergency service. The owner, Doug, is such a pleasure to talk to and always make sure he can fit us right in. I have used other carpet services in the past, but no one measures up to Dri-Masters. I highly recommened them! - Lisa M., Carlisle, PA
- John MBest Carpet Cleaners!
Dri-Masters carpet cleaning is nothing but professional. I would recommend them to any customer who wants to have the quality cleaning done to their carpets. The workers were on time and did not waste any time in getting the job done. A+ Carpet Cleaning!
- Jack Roth
This company is by far the best in the business. I would recommend them over and over and over again. They did an outstanding job, were professional and punctual....EXCELLENT !!!!.... Would give them a sixth star if one were available.
- Dale E CraigieThey were prompt and the worker Bob was terrific. He was careful with his work and did a great job. I am very happy and will use them again. Hope Bob is still there.
- Trudy LuciaFormer Customer Service at Boulders ResortSo happy with the way my carpets look after Dri-Masters came and cleaned them.I am very satisfied with my experience with Dri-Masters,would definitely call this company back in the future. Thanks again for my fresh clean home !!
- Reginald WilsonThe Wilson Administration
First I want to say that they worked with me on the time they would arrived.
They were on time and fast. Quentin was polite and professional. He did a great job the first time and I didn't have to ask him to go over any area a second time. I had some bad areas which he got clean very well. I would recommend Quentin and his company to any one.
- Brett Shurock
Utmost quality for such an affordable price. I've been using Dri-Masters for years with absolutely no qualms or disappointments. The staff is neighborly and attends to every detail. Whether it's your first time getting carpets cleaned or not, this company will fulfill your expectations and beyond.
- Osbourne Anderson
Very happy with this company. They cleaned my sectional sofa. It looks fantastic. They also cleaned a couple rooms they look almost new. very good company to deal with.
- Quentin Poust
These guys did an amazing job. They cleaned my living room and dining room. Also did my sectional sofa.. everything looks great . And price was reasonable. 5 stars for these guys.great experience. We will be using this company again.. highly recommend.